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Broadband Status

The notices below are from our suppliers, for information about Zen faults and maintenance please view our service alerts. Please note that the fix/update dates and times provided in these notices are estimates and could be subject to change.

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Current/Recent Faults and Maintenance

Type	Reference	Start/Detected	Last Update	Cleared	Area Codes
Fault	BT6888	19/01/2026 02:04	19/01/2026 05:54	19/01/2026 13:00 (estimate)	Click reference for more information
Fault	BT6890	19/01/2026 01:53	19/01/2026 05:15	19/01/2026 07:38 (estimate)	01406
Fault	BT6796	17/01/2026 21:14	18/01/2026 11:53	26/01/2026 17:46 (estimate)	Click reference for more information
Fault	BT6681	17/01/2026 15:45	17/01/2026 16:00	09/02/2026 17:00 (estimate)	Click reference for more information
Fault	BT6652	17/01/2026 11:21	17/01/2026 11:34	03/02/2026 17:00 (estimate)	Click reference for more information
Fault	BT6632	17/01/2026 09:40	17/01/2026 09:52	23/01/2026 17:38 (estimate)	Click reference for more information
Fault	BT6347	16/01/2026 10:44	16/01/2026 10:59	23/01/2026 17:42 (estimate)	Click reference for more information
Fault	BT6063	15/01/2026 13:54	16/01/2026 16:17	29/01/2026 13:53 (estimate)	Click reference for more information
Fault	BT6000	15/01/2026 11:59	16/01/2026 12:34	23/01/2026 12:23 (estimate)	Click reference for more information
Fault	BT5910	15/01/2026 09:04	16/01/2026 14:17	22/01/2026 15:51 (estimate)	Click reference for more information
Fault	BT5211	13/01/2026 12:39	15/01/2026 12:18	30/01/2026 17:47 (estimate)	Click reference for more information
Fault	BT5189	13/01/2026 11:58	15/01/2026 08:16	27/01/2026 08:16 (estimate)	Click reference for more information
Fault	BT5034	13/01/2026 09:29	16/01/2026 14:45	20/01/2026 17:27 (estimate)	Click reference for more information
Fault	BT5007	13/01/2026 08:51	15/01/2026 12:10	23/01/2026 10:14 (estimate)	Click reference for more information
Fault	BT4997	13/01/2026 08:38	18/01/2026 12:46	23/01/2026 10:03 (estimate)	Click reference for more information
Fault	BT4998	13/01/2026 08:38	16/01/2026 12:44	29/01/2026 12:44 (estimate)	Click reference for more information
Fault	BT4583	12/01/2026 11:10	15/01/2026 12:35	23/01/2026 18:25 (estimate)	Click reference for more information
Fault	BT4456	12/01/2026 07:29	15/01/2026 11:50	23/01/2026 08:50 (estimate)	Click reference for more information
Fault	BT4207	11/01/2026 12:09	11/01/2026 15:11	23/01/2026 12:06 (estimate)	Click reference for more information
Fault	BT3420	09/01/2026 14:11	15/01/2026 12:50	23/01/2026 17:10 (estimate)	Click reference for more information
Fault	BT3216	09/01/2026 11:04	14/01/2026 09:13	19/01/2026 17:00 (estimate)	Click reference for more information
Fault	BT2209	08/01/2026 14:27	18/01/2026 11:09	26/01/2026 14:41 (estimate)	Click reference for more information
Fault	BT1515	06/01/2026 18:08	13/01/2026 11:00	20/01/2026 14:14 (estimate)	Click reference for more information
Fault	BT1386	06/01/2026 13:01	18/01/2026 10:31	26/01/2026 08:54 (estimate)	Click reference for more information
Fault	BT1385	06/01/2026 13:01	18/01/2026 10:16	26/01/2026 08:56 (estimate)	Click reference for more information
Fault	BT139939	30/12/2025 12:20	16/01/2026 12:03	23/01/2026 11:53 (estimate)	Click reference for more information
Fault	BT138015	19/12/2025 12:24	16/01/2026 08:11	23/01/2026 17:00 (estimate)	Click reference for more information
Fault	BT134751	09/12/2025 14:34	16/01/2026 16:30	23/01/2026 16:29 (estimate)	Click reference for more information
Fault	BT133838	06/12/2025 14:53	16/01/2026 09:11	06/02/2026 18:00 (estimate)	Click reference for more information
Maintenance	PW1767109363	19/01/2026 00:05	N/A	19/01/2026 06:00	01189 01243 01270 01273 01420 01444 01730 01798 01903 01962
Fault	BT6730	17/01/2026 23:00	18/01/2026 17:42	19/01/2026 03:47	Click reference for more information

Planned Maintenance

Upcoming planned maintenance over the next 7 days

Planned Start	Planned Finish	Reference	Area Codes
20/01/2026 00:05	20/01/2026 06:00	PW1767109395	01454 01903 02392
21/01/2026 00:05	21/01/2026 06:00	PW1767109757	01246
22/01/2026 00:01	22/01/2026 05:59	PW1765447480	01324 01395 01786
22/01/2026 00:05	22/01/2026 06:00	PW1767109800	01141 01142 01143 01226 01246 01522 01526 01673 01909
23/01/2026 00:05	23/01/2026 06:00	PW1767182599	01141 01142 01143 01235 01280 01295 01608 01865 01869 01872 01908 01909 01993

Past Faults and Maintenance

Past faults and maintenance over the last 7 days

Type	Reference	Start/Detected	Cleared	Area Codes
Fault	BT6863	18/01/2026 20:52	18/01/2026 21:11	Click reference for more information
Fault	BT6818	18/01/2026 14:00	18/01/2026 22:49	Click reference for more information
Fault	BT6815	18/01/2026 13:43	18/01/2026 18:47	Click reference for more information
Fault	BT6859	18/01/2026 13:43	18/01/2026 22:40	Click reference for more information
Fault	BT6813	18/01/2026 13:38	18/01/2026 13:50	Click reference for more information
Fault	BT6810	18/01/2026 12:52	18/01/2026 19:23	Click reference for more information
Fault	BT6785	18/01/2026 10:53	18/01/2026 11:09	Click reference for more information
Fault	BT6767	18/01/2026 09:09	18/01/2026 09:18	Click reference for more information
Fault	BT6744	18/01/2026 07:28	18/01/2026 07:46	Click reference for more information
Fault	BT6740	18/01/2026 06:37	18/01/2026 06:57	01670
Fault	BT6654	17/01/2026 11:47	17/01/2026 12:05	Click reference for more information
Fault	BT6581	16/01/2026 23:09	18/01/2026 01:26	Click reference for more information
Fault	BT6575	16/01/2026 22:27	16/01/2026 22:29	Click reference for more information
Fault	BT6576	16/01/2026 22:18	17/01/2026 13:36	Click reference for more information
Fault	BT6552	16/01/2026 18:40	16/01/2026 18:48	01294
Fault	BT6472	16/01/2026 13:56	16/01/2026 22:21	Click reference for more information
Fault	BT6419	16/01/2026 12:11	16/01/2026 12:20	Click reference for more information
Fault	BT6408	16/01/2026 11:51	16/01/2026 12:27	Click reference for more information
Fault	BT6368	16/01/2026 11:01	16/01/2026 11:03	01239
Fault	BT6343	16/01/2026 10:40	16/01/2026 13:16	Click reference for more information
Fault	BT6329	16/01/2026 10:34	16/01/2026 11:15	Click reference for more information
Fault	BT6300	16/01/2026 09:49	16/01/2026 11:22	Click reference for more information
Maintenance	PW596234	16/01/2026 08:30	16/01/2026 16:00	Click reference for more information
Maintenance	PW596235	16/01/2026 08:30	16/01/2026 16:00	Click reference for more information
Maintenance	PW596142	16/01/2026 08:30	16/01/2026 16:00	Click reference for more information
Maintenance	PW1766499691	16/01/2026 00:05	16/01/2026 06:00	01142 01243 01252 01273 01293 01306 01323 01403 01444 01730 01885 01903 01911 01912 01914 01916 02392
Maintenance	PW594441	16/01/2026 00:01	16/01/2026 07:00	Click reference for more information
Maintenance	PW595957	16/01/2026 00:01	16/01/2026 06:00	Click reference for more information
Maintenance	PW595525	16/01/2026 00:01	16/01/2026 06:00	Click reference for more information
Maintenance	PW595958	16/01/2026 00:01	16/01/2026 06:00	Click reference for more information
Maintenance	PW595468	16/01/2026 00:01	16/01/2026 06:00	Click reference for more information
Maintenance	PW1768487669	16/01/2026 00:00	16/01/2026 06:00	01302 01554 01689 01698 02010 02011 02030 02031 02032 02033 02034 02035 02070 02071 02072 02073 02074 02075 02076 02077 02078 02079 02082 02083 02087 02089
Fault	BT6231	15/01/2026 22:11	15/01/2026 22:46	Click reference for more information
Fault	BT6230	15/01/2026 22:09	16/01/2026 11:26	01471
Fault	BT6200	15/01/2026 19:27	15/01/2026 20:35	Click reference for more information
Fault	BT6183	15/01/2026 18:48	15/01/2026 19:04	Click reference for more information
Fault	BT6171	15/01/2026 17:54	15/01/2026 18:39	Click reference for more information
Fault	BT6141	15/01/2026 16:17	15/01/2026 16:31	Click reference for more information
Fault	BT6181	15/01/2026 16:03	16/01/2026 10:21	Click reference for more information
Fault	BT6114	15/01/2026 15:06	15/01/2026 17:32	Click reference for more information
Fault	BT6105	15/01/2026 14:54	15/01/2026 15:13	Click reference for more information
Fault	BT6080	15/01/2026 14:21	15/01/2026 14:36	01555
Fault	BT6092	15/01/2026 13:31	15/01/2026 15:25	Click reference for more information
Fault	BT6052	15/01/2026 13:30	15/01/2026 13:38	01670
Fault	BT6037	15/01/2026 13:11	18/01/2026 14:07	Click reference for more information
Fault	BT6035	15/01/2026 13:04	15/01/2026 13:34	Click reference for more information
Fault	BT6029	15/01/2026 12:55	15/01/2026 13:26	Click reference for more information
Fault	BT5931	15/01/2026 09:49	15/01/2026 11:00	Click reference for more information
Maintenance	PW596163	15/01/2026 08:30	15/01/2026 16:00	Click reference for more information
Fault	BT5901	15/01/2026 08:28	15/01/2026 08:46	Click reference for more information
Fault	BT5906	15/01/2026 07:14	15/01/2026 16:35	Click reference for more information
Fault	BT5882	15/01/2026 03:57	16/01/2026 01:28	Click reference for more information
Maintenance	PW1766499638	15/01/2026 00:05	15/01/2026 06:00	01142 01609 01626 01642 01661 01670 01677 01740 01765 01792 01829 01830 01851 01912 01914
Maintenance	PW1764852970	15/01/2026 00:01	15/01/2026 05:59	01527 01562 01905
Maintenance	PW1765980812	15/01/2026 00:01	15/01/2026 05:59	01299 01562 01584 01886
Maintenance	PW595911	15/01/2026 00:01	15/01/2026 07:00	Click reference for more information
Maintenance	PW595956	15/01/2026 00:01	15/01/2026 06:00	Click reference for more information
Maintenance	PW594436	15/01/2026 00:01	15/01/2026 07:00	Click reference for more information
Maintenance	PW595462	15/01/2026 00:01	15/01/2026 06:00	Click reference for more information
Fault	BT5855	14/01/2026 23:05	14/01/2026 23:27	Click reference for more information
Fault	BT5827	14/01/2026 19:59	14/01/2026 20:12	Click reference for more information
Fault	BT5812	14/01/2026 18:59	14/01/2026 19:21	Click reference for more information
Fault	BT5808	14/01/2026 18:41	15/01/2026 12:32	Click reference for more information
Fault	BT5792	14/01/2026 17:11	14/01/2026 17:25	02476
Fault	BT5694	14/01/2026 13:52	14/01/2026 15:25	Click reference for more information
Fault	BT5669	14/01/2026 13:50	14/01/2026 14:28	Click reference for more information
Fault	BT5791	14/01/2026 13:22	14/01/2026 18:58	Click reference for more information
Fault	BT5603	14/01/2026 11:23	14/01/2026 12:05	Click reference for more information
Fault	BT5590	14/01/2026 10:57	17/01/2026 01:51	Click reference for more information
Fault	BT5586	14/01/2026 10:55	18/01/2026 17:16	Click reference for more information
Fault	BT5583	14/01/2026 10:49	14/01/2026 12:13	Click reference for more information
Fault	BT5594	14/01/2026 10:20	14/01/2026 14:45	Click reference for more information
Fault	BT5562	14/01/2026 10:18	16/01/2026 19:17	Click reference for more information
Maintenance	PW596137	14/01/2026 08:30	14/01/2026 16:00	Click reference for more information
Maintenance	PW596140	14/01/2026 08:30	14/01/2026 16:00	Click reference for more information
Fault	BT5501	14/01/2026 07:16	14/01/2026 07:50	Click reference for more information
Fault	BT5492	14/01/2026 05:29	14/01/2026 11:36	Click reference for more information
Fault	BT5491	14/01/2026 05:24	14/01/2026 05:35	01782
Maintenance	PW595547	14/01/2026 01:00	14/01/2026 06:00	Click reference for more information
Maintenance	PW595548	14/01/2026 01:00	14/01/2026 06:00	Click reference for more information
Maintenance	PW595549	14/01/2026 01:00	14/01/2026 06:00	Click reference for more information
Maintenance	PW595550	14/01/2026 01:00	14/01/2026 06:00	Click reference for more information
Maintenance	PW1764767363	14/01/2026 00:01	14/01/2026 05:59	01212 01213 01214 01215 01216 01217
Maintenance	PW595854	14/01/2026 00:01	14/01/2026 07:00	Click reference for more information
Maintenance	PW595780	14/01/2026 00:01	14/01/2026 06:00	Click reference for more information
Maintenance	PW594434	14/01/2026 00:01	14/01/2026 07:00	Click reference for more information
Fault	BT5453	13/01/2026 22:04	13/01/2026 23:48	Click reference for more information
Fault	BT5444	13/01/2026 21:11	14/01/2026 01:03	Click reference for more information
Fault	BT5461	13/01/2026 20:15	14/01/2026 00:02	Click reference for more information
Fault	BT5408	13/01/2026 18:50	13/01/2026 19:08	Click reference for more information
Fault	BT5404	13/01/2026 18:21	13/01/2026 19:13	Click reference for more information
Fault	BT5391	13/01/2026 17:33	14/01/2026 12:35	01285
Fault	BT5328	13/01/2026 15:45	13/01/2026 16:38	Click reference for more information
Fault	BT5341	13/01/2026 15:45	13/01/2026 16:39	Click reference for more information
Fault	BT5288	13/01/2026 14:13	13/01/2026 15:57	Click reference for more information
Fault	BT5241	13/01/2026 13:41	13/01/2026 13:52	Click reference for more information
Fault	BT5183	13/01/2026 11:52	13/01/2026 13:30	Click reference for more information
Fault	BT5177	13/01/2026 11:46	13/01/2026 12:15	Click reference for more information
Fault	BT5160	13/01/2026 11:23	14/01/2026 12:04	Click reference for more information
Fault	BT5100	13/01/2026 10:38	14/01/2026 16:53	Click reference for more information
Fault	BT5099	13/01/2026 10:28	13/01/2026 10:57	Click reference for more information
Fault	BT5093	13/01/2026 10:27	14/01/2026 23:34	Click reference for more information
Fault	BT5044	13/01/2026 09:37	16/01/2026 19:10	Click reference for more information
Fault	BT5022	13/01/2026 09:11	13/01/2026 09:33	Click reference for more information
Fault	BT5016	13/01/2026 09:05	13/01/2026 09:21	Click reference for more information
Fault	BT5025	13/01/2026 09:04	13/01/2026 09:20	Click reference for more information
Fault	BT4999	13/01/2026 08:42	13/01/2026 08:55	Click reference for more information
Fault	BT4991	13/01/2026 08:30	13/01/2026 15:00	Click reference for more information
Fault	BT5021	13/01/2026 05:23	14/01/2026 11:14	Click reference for more information
Fault	BT4949	13/01/2026 00:44	13/01/2026 14:45	Click reference for more information
Maintenance	PW1764675434	13/01/2026 00:01	13/01/2026 05:59	01227 01332 01629 01773
Maintenance	PW595420	13/01/2026 00:01	13/01/2026 06:00	Click reference for more information
Maintenance	PW595058	13/01/2026 00:01	13/01/2026 06:00	Click reference for more information
Maintenance	PW595778	13/01/2026 00:01	13/01/2026 06:00	Click reference for more information
Maintenance	PW595851	13/01/2026 00:01	13/01/2026 07:00	Click reference for more information
Fault	BT4914	12/01/2026 21:48	12/01/2026 22:02	Click reference for more information
Fault	BT4899	12/01/2026 20:55	12/01/2026 22:43	Click reference for more information
Fault	BT4864	12/01/2026 17:30	12/01/2026 19:24	Click reference for more information
Fault	BT4846	12/01/2026 16:35	12/01/2026 16:48	Click reference for more information
Fault	BT4847	12/01/2026 16:35	12/01/2026 16:48	Click reference for more information
Fault	BT4780	12/01/2026 15:16	13/01/2026 16:34	Click reference for more information
Fault	BT4777	12/01/2026 15:14	13/01/2026 06:38	Click reference for more information
Fault	BT4753	12/01/2026 14:41	12/01/2026 15:02	Click reference for more information
Fault	BT4751	12/01/2026 14:37	12/01/2026 15:03	Click reference for more information
Fault	BT4740	12/01/2026 14:23	12/01/2026 20:06	Click reference for more information
Fault	BT4706	12/01/2026 13:42	12/01/2026 14:44	Click reference for more information
Fault	BT4703	12/01/2026 13:31	12/01/2026 16:17	Click reference for more information
Fault	BT4672	12/01/2026 12:55	13/01/2026 08:21	Click reference for more information
Fault	BT4666	12/01/2026 12:49	12/01/2026 13:07	Click reference for more information
Fault	BT4658	12/01/2026 12:32	12/01/2026 22:41	02841
Fault	BT4671	12/01/2026 12:32	12/01/2026 12:32	Click reference for more information
Fault	BT4643	12/01/2026 12:08	12/01/2026 12:48	Click reference for more information
Fault	BT4642	12/01/2026 12:07	12/01/2026 16:26	Click reference for more information
Fault	BT4640	12/01/2026 12:06	12/01/2026 12:45	Click reference for more information
Fault	BT4627	12/01/2026 11:50	12/01/2026 20:45	Click reference for more information
Fault	BT4622	12/01/2026 11:47	12/01/2026 12:30	Click reference for more information
Fault	BT4623	12/01/2026 11:47	12/01/2026 12:31	Click reference for more information
Fault	BT4616	12/01/2026 11:44	13/01/2026 17:16	Click reference for more information
Fault	BT4593	12/01/2026 11:22	12/01/2026 11:34	Click reference for more information
Fault	BT4570	12/01/2026 10:37	12/01/2026 14:30	01406
Fault	BT4531	12/01/2026 10:18	12/01/2026 10:32	Click reference for more information
Fault	BT4528	12/01/2026 10:16	12/01/2026 11:39	Click reference for more information
Fault	BT4498	12/01/2026 09:36	12/01/2026 10:03	Click reference for more information
Fault	BT4483	12/01/2026 09:09	12/01/2026 09:17	Click reference for more information
Maintenance	PW596076	12/01/2026 08:30	12/01/2026 16:00	Click reference for more information
Fault	BT4434	12/01/2026 02:33	14/01/2026 03:16	02890
Maintenance	PW1766498526	12/01/2026 00:05	12/01/2026 06:00	01434 01661 01670 01911 01912 01914 02893
Fault	BT4386	11/01/2026 20:54	12/01/2026 17:01	Click reference for more information
Fault	BT4387	11/01/2026 20:54	12/01/2026 15:58	Click reference for more information
Fault	BT4377	11/01/2026 19:57	12/01/2026 01:53	01550
Fault	BT4297	11/01/2026 15:07	12/01/2026 00:05	Click reference for more information
Fault	BT4233	11/01/2026 12:54	12/01/2026 16:05	Click reference for more information
Fault	BT4294	11/01/2026 12:33	12/01/2026 10:25	Click reference for more information
Fault	BT4519	11/01/2026 10:03	15/01/2026 13:38	01670
Fault	BT4600	10/01/2026 17:53	16/01/2026 20:47	Click reference for more information
Fault	BT3919	10/01/2026 11:47	16/01/2026 11:08	Click reference for more information
Fault	BT3580	09/01/2026 17:45	16/01/2026 20:47	Click reference for more information
Fault	BT3358	09/01/2026 12:57	12/01/2026 12:38	Click reference for more information
Fault	BT3321	09/01/2026 12:26	15/01/2026 15:22	Click reference for more information
Fault	BT3180	09/01/2026 10:39	12/01/2026 10:23	Click reference for more information
Fault	BT2966	09/01/2026 05:22	12/01/2026 10:13	Click reference for more information
Fault	BT2911	09/01/2026 02:46	13/01/2026 06:03	Click reference for more information
Fault	BT2808	08/01/2026 23:08	13/01/2026 17:17	Click reference for more information
Fault	BT2897	08/01/2026 22:02	12/01/2026 13:32	Click reference for more information
Fault	BT2538	08/01/2026 20:41	12/01/2026 11:32	Click reference for more information
Fault	BT2453	08/01/2026 19:55	16/01/2026 11:34	Click reference for more information
Fault	BT2367	08/01/2026 19:06	17/01/2026 22:18	Click reference for more information
Fault	BT2333	08/01/2026 18:49	12/01/2026 13:36	Click reference for more information
Fault	BT2334	08/01/2026 18:49	16/01/2026 12:03	Click reference for more information
Fault	BT2028	08/01/2026 08:13	14/01/2026 13:52	Click reference for more information
Fault	BT1414	06/01/2026 13:59	12/01/2026 09:14	Click reference for more information
Fault	BT440	03/01/2026 08:04	12/01/2026 13:15	01324
Fault	BT139302	25/12/2025 22:01	17/01/2026 12:53	Click reference for more information
Fault	BT138093	19/12/2025 16:12	15/01/2026 08:12	Click reference for more information
Fault	BT136504	14/12/2025 12:26	14/01/2026 12:42	Click reference for more information
Fault	BT135804	11/12/2025 11:34	12/01/2026 16:48	Click reference for more information
Fault	BT135416	10/12/2025 10:34	14/01/2026 14:33	Click reference for more information

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